What countries do you ship to?
US and Canada.
What are the shipping rates?
Free Shipping (3-8 working days): when you spend over US$49.94
Standard Shipping (3-8 working days): US$6.99
Free Shipping (7-11 working days): when you spend over US$54.94
Standard Shipping (7-11 working days): US$9.99
How long does it take to process an order?
Within 1-2 working days.
How long does delivery take?
3-8 working days for US and 7-11 working days for Canada.
How will my delivery be shipped?
In most cases, it will be shipped by UPS, FedEx and USPS, other shipping methods will be used when necessary.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is in route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at firstname.lastname@example.org.